9001ISO
International Standard

Quality Management Systems

The world's most widely used quality management standard with over 1 million certified organisations across 189 countries. It provides a framework for consistently delivering products and services that meet customer and regulatory expectations.

ISO 9001:20151M+ Certified Organisations189 CountriesPDCA Framework

The PDCA Framework

P
Plan
Define quality objectives and processes needed to deliver results aligned with customer requirements and your organisation's strategic direction.
D
Do
Implement the planned processes, deploy resources, and execute quality management activities across the organisation.
C
Check
Monitor and measure processes and outputs against policies, objectives, and requirements — and report results.
A
Act
Take corrective action to continually improve performance, address nonconformities, and prevent issues from recurring.

7 Quality Management Principles

  • Customer FocusUnderstanding and meeting customer needs consistently to build long-term loyalty and satisfaction.
  • LeadershipSenior management establishes a shared direction and creates conditions for people to achieve quality objectives.
  • Engagement of PeopleEmpowering and involving staff at all levels to deliver quality consistently across products and services.
  • Process ApproachManaging activities as interrelated processes that function as a coherent, efficient system.
  • ImprovementSuccessful organisations maintain an ongoing focus on continual improvement to sustain performance levels.
  • Evidence-Based Decision MakingBusiness decisions based on analysis and evaluation of data and information rather than assumptions.
  • Relationship ManagementManaging relationships with suppliers and partners to optimise their impact on your organisation's performance.

Business Benefits

  • Consistently delivers products and services that meet customer and regulatory requirements
  • Improves operational efficiency by eliminating waste and streamlining processes across the organisation
  • Enhances customer satisfaction and drives repeat business, loyalty, and referrals
  • Opens access to markets and procurement frameworks that require ISO 9001 certification from suppliers
  • Builds a culture of continual improvement embedded into everyday operations
  • Strengthens risk management through risk-based thinking integrated throughout the QMS